How to Reported the issue/bug, or refund request, and other problem to Support.

madgoeslim

New update is coming, new feature is added, and another bug or issue is also followed.
Thats why the software need to be updated from time to time.
There are no software with bug free, because its made by human.

If you got problem while using UFI Software, find some bug or the issue, there are feature called "Report an issue", you can accessed it by using Right Click menu in the Tille Bar.

New window will appear.
Here, you can write the problem. Please write the details problem including your serial and UFI Account ID for UFI Credit issue.
Without details problem, your report will be ignore.
Attach your UFI Software.log and screenshot, and Click Submit.
Do not ask about how to repair your phone or request features here.

We will process the problem as soon as possible.
You also can do it manually, by sent email to support@ufibox.com with the same format as above example.

thedaos

Thanks Master 🤓👌

ibrahimalrahi

ok, not connect server

virage

ok..siap guru...thanks

omer

still 10 days i cant download and banned and 0 help why ufi dev is so lazzy or dont care ?

madgoeslim

omer Hello, sorry for the inconvenient, we still investigate about the problem. But some ufixers fix this problem by installing previous version UFI Software v455 setup, and do update via Synchronize Files via setting menu.

Fernando

madgoeslim i send report bug issue ... lost more than 40 credits in Xiaomi Mtk phones with UFI bug (freeze when send DA File after authorization) more than 2 weeks ago but not receive reply and not reveice refund. My email is 7techinfo@gmail.com ... Please reply my contact and provide me a refund !

tolunay16

I tried to install redmi 6 software, cut 4 credits, but the software was not installed, it keeps giving an error when I try again

tolunay16

AUTH info: MTK, version: 1
Firmware package: begonia_images_V11.0.3.0.PGGCNXM_20191214.0000.00_9.0_cn\images
BROM version[1]: 7.1945.3.0
DA: MTK_AllInOne_DA[0].bin
hash: 19472e1a8df5a6c65368f77651f293b31d720393, size: 1.01 MiB
version: 3.3001.2019/12/12020/04/05 00:37:14, start addr: 0x40000800
Connecting to BootROM...
Power off the phone, disconnect and reconnect the battery(if possible) and connect USB cable...
Hold the VOL DOWN or VOL UP + DOWN(for newer model) to force MediaTek BootROM.
Scanning BootROM or Preloader port... Done
Detected [BootROM] MediaTek USB Port (COM6)
Connection status: XHCI:HUB3:USB 2.00 High-Speed
USB Driver: [MediaTek Inc.] usbser, version: 2.0.1136.0, date: 11-6-2014
Connecting Bootrom...
[SERVER] XIAOMI_FL [begonia,ba0ea68d8d863c18] ref id: XF09643766006, cost: 4, your balance: 13
Sending Download Agent...
Platform: MT6785, Hw ver: 0xCA00, Sw ver: 0x0000
Secure ver: 0x00, BL ver: 0x00
Secure config: 0x00
SRAM size: 512 KiB
DRAM size: 6 GiB
SOC ID: ba0ea68d8d863c183904440f675940033fb6c203c72fb80baacb039c1b9dcaea
ME ID: aa8ca5951405b405dc23fa64b3d546bb
Storage type: UFS
CID: %E3009D%H9HQ16AECMMDARFw version:
Capacity: 119.18 GiB(127,968,215,040 bytes)
LUN0: 4096 KiB
LUN1: 4096 KiB
LUN2: 119.17 GiB(127,959,826,432 bytes)
USB speed: High-Speed

Verifying SoC: passed
Verifying CID: passed

tolunay16

my total 24 credits always gives this error please help ufi officials

Ghulam

Vivo y12 dump files

panji_ac

mohon d bantu pengembalian kredit sy flash lotus sukses tp clear frp eror ufi force close ref id xf01513061478.
sy cb ulang clear frp lg tetep gagal ref id xf02847921552. trima kaseh.

Ghulam

I tried to install redmi 6A MI Account , cut 3 credits, but the software was not installed, it keeps giving an error when I try again

Ghulam

16-05-2020 17:13 XF01977918438 XIAOMI_FL cactus ecbd53fab53da2a6.. 3 1 failed 0WW73H-.98Z9B12.CN7620649C0044.], 169.149.57.214

Ghulam

my total 24 credits always gives this error please help ufi officials only 1phone mi6a

Ghulam

I tried to install redmi 6A MI Account , cut 24 credits, but the software was not installed, it keeps giving an error when I try again

Princex

Android tool MTK can't read all flash scatter !!

Ghulam

I tried to install redmi 6A MI Account , cut 24 credits, but the software was not installed

Ofter same flushing sp toot phone done 100% ok

haxiang

Hi, BOSS. When's the update?